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Contact Us
Contact the Talmorica team for assistance with products, orders, payments, shipping, tracking, returns, refunds or other store-related questions.
Product Questions
Include the exact product name where possible. For an instrument bag, stand, tuner or accessory, include the instrument details you are trying to match.
Beginner Instruments
We can clarify the listed specifications, included components and product information for beginner guitars, keyboards, ukuleles, recorders and melodicas.
Order Changes
Contact us promptly if you need to request an address change, product change or cancellation. Changes cannot be guaranteed after fulfillment begins.
Payment Questions
If a payment appears declined, pending or duplicated, include your order number and the non-sensitive transaction details available to you. Never send full card details or passwords.
Shipping & Tracking
Tracking may take approximately 1–3 business days after label creation to display its first visible carrier movement.
Delivery Issues
If tracking shows delivery but the parcel cannot be located, check household members, building staff, parcel lockers and safe-delivery areas before contacting us.
Damaged Products
Retain the product and packaging where reasonably possible. Include clear photographs when reporting visible transit damage.
Incorrect or Missing Items
Contact us with your order number, the product received and photographs where relevant. We will review the issue and provide appropriate next steps.
Returns
Eligible products may be returned within 180 days after confirmed delivery. Obtain authorized return instructions before sending merchandise.
Refunds
Once an eligible refund is approved, talmorica™ generally initiates it within 5–10 business days after approval.
Who Owns & Operates talmorica™?
talmorica™ is owned and operated by Xuzhou Sushang Yunfu Information Technology Co., Ltd.
Xuzhou Sushang Yunfu Information Technology Co., Ltd. operates talmorica.com and is responsible for operation of the online store and its customer-service activities.
Owner / Representative: Wang Dong