SHIPPING POLICY

TALMORICA / INSTRUMENT JOURNEY

Shipping Policy

This Shipping Policy explains processing, dispatch, tracking, delivery estimates, address responsibilities and how to contact us if a shipment does not arrive as expected.

01

Processing

Orders are normally prepared within 2–4 business days. Busy periods may require up to 5 business days.

02

Dispatch

Once fulfillment is completed, available shipping and tracking information may be provided.

03

Tracking

The first visible carrier movement commonly appears approximately 1–3 business days after label creation.

04

Delivery

Actual transit depends on destination, carrier operations, customs processing and local conditions.

Processing Time
Orders are normally processed within 2–4 business days. During unusually busy periods, processing may require up to 5 business days.
United States
Estimated transit: 10–15 business days after dispatch.
Canada / UK / Australia
Estimated transit: 11–16 business days after dispatch.
Other International
Estimated transit: 15–20 business days after dispatch.
Business Days
Saturdays, Sundays and applicable public holidays are excluded.
Shipping Charges
Available delivery methods and any applicable shipping charges are shown at checkout.
Tracking Availability
Tracking information is provided where available after shipment.
Tracking Activation
Tracking may not show movement immediately after a label is created. The first visible update commonly appears within 1–3 business days.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including apartment, unit or building information where applicable.
Address Changes
Contact Customer Support immediately if an address needs to be corrected. Changes cannot be guaranteed after fulfillment begins.
Undeliverable Address
A parcel may be delayed, returned or otherwise affected if the address is incomplete, incorrect or inaccessible.
Carrier Delays
Weather, public holidays, capacity constraints, local disruptions, remote destinations and other carrier conditions may affect transit.
Customs Delays
International shipments may require customs processing. Customs review can extend delivery beyond the estimated transit range.
Customs / VAT / Duties
International shipments may be subject to duties, VAT, import taxes or brokerage charges. Unless checkout states otherwise, these may remain the recipient's responsibility.
Refused Delivery
If a recipient refuses delivery without an approved return arrangement, additional carrier or return costs may affect the resolution available, subject to applicable consumer law.
Delivered but Not Located
Check household members, reception areas, building staff, parcel lockers, safe-delivery locations and nearby areas before contacting Customer Support.
Tracking Stops Updating
If tracking shows no meaningful movement for an extended period, contact Customer Support so the shipment can be reviewed.
Transit Damage
If an instrument or accessory arrives visibly damaged, retain the item and packaging where reasonably possible and contact us with clear photographs.
Incorrect Product
If the wrong item arrives, contact Customer Support before sending anything back.
Missing Components
Check all packaging carefully. If a component described as included is missing, contact us with your order number and product information.
Lost Shipment Review
Where a parcel appears lost, we may review tracking and carrier information before providing the appropriate resolution.
Force Majeure
Extraordinary events outside reasonable control may affect processing or delivery. Any mandatory consumer rights remain unaffected.
Shipping Support: service@talmorica.com · +8615852004686 · Customer Service Hours: 8:00 AM – 10:00 PM Daily