PAYMENT & SECURITY

TALMORICA / BOX OFFICE LEDGER

Payment & Security

This policy explains checkout, payment authorization, billing information, transaction review, refunds and payment-security practices for purchases through talmorica.com.

SECURE
CHECKOUT
RECORD
PayPal
Visa
Credit / Debit Cards
Apple Pay
Google Pay
Available Payment Methods
Available methods may include PayPal, Visa, eligible credit and debit cards, Apple Pay and Google Pay where displayed at checkout.
Checkout Total
Before payment is submitted, checkout displays the order total, including the products selected, applicable discounts, shipping charges and taxes collected at checkout.
Currency Display
The currency presented during checkout is the currency used for the transaction unless otherwise stated. Your financial institution may separately apply currency-conversion charges where applicable.
Payment Authorization
By submitting payment, you confirm that you are authorized to use the selected payment method and that the billing information you provide is accurate.
Transaction Review
Transactions may be subject to authorization, fraud screening, identity verification or security review by the payment provider, card issuer or financial institution.
Declined Payments
A transaction may be declined because of issuer restrictions, incorrect billing details, insufficient funds, security screening or other payment-provider reasons. Independent authorization decisions are outside Talmorica's control.
Pending Charges
Some banks or payment providers may display temporary authorization holds or pending charges. A pending authorization is not necessarily a completed charge and may later settle or be released.
Duplicate Authorization
If your account appears to show two pending entries for the same attempted purchase, one may be a temporary authorization rather than a completed duplicate charge. Contact your financial institution or Talmorica Customer Support if the issue remains unresolved.
Failed Payment
If payment fails, verify your billing information and payment-method details. You may also contact the card issuer or payment provider for further information.
Billing Information
Customers are responsible for providing complete and accurate billing information. Material discrepancies may delay or prevent transaction approval.
Order Verification
We may request additional non-sensitive information where reasonably necessary to verify a transaction before fulfillment.
Payment Data
Payment transactions may be processed by third-party payment providers. Payment providers handle payment information according to their own security and privacy practices.
Card Security
Do not send complete payment-card details, CVV codes, banking passwords, payment-account passwords or one-time authentication codes to Customer Support.
Order Cancellation
If an order is canceled before completion, any applicable payment reversal or refund will be handled through the original payment method where possible.
Refund Method
Approved refunds are generally returned to the original payment method where possible.
Refund Timing
Once an eligible refund is approved, talmorica™ generally initiates it within 5–10 business days after approval. The customer's financial institution may require additional posting time.
Refund Not Visible
If more than 10 business days have passed after confirmed refund issuance and the refund is still not visible, contact Customer Support and your payment provider.
Chargeback Questions
If you believe there is an order or billing issue, contact Customer Support first where practical so we can review the transaction and available resolution options.
Security Monitoring
Transactions may be reviewed for suspicious activity in order to reduce unauthorized purchases, fraud and misuse of payment systems.
Payment Support
When contacting us about a payment issue, provide your order number and non-sensitive transaction details. Never include passwords, CVV codes or one-time verification codes.
Security Reminder: Talmorica Customer Support will not ask you by email to provide your full card number, CVV, online-banking password, payment-account password or one-time authentication code.
Payment Support: service@talmorica.com · +8615852004686 · Customer Service Hours: 8:00 AM – 10:00 PM Daily